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Farmer call centre Trainer

Job Category: Agribusiness
Job Type: Full Time
Job Location: Mumbai
Experience: 2-4 Years
Key Skills: Trainer

Roles and responsibilities:

Conduct training for new hires ( Both Soft Skill and Process Training )
Ensure training throughput is in line with business ask
Conduct Refresher training for outliers.
Develop TNA basis gaps identified on the floor via call listening and regular dip checks
Ensure all updates are disseminated across the entire floor
Manage OJT batches and ensure appropriate hand holding is done

Education and Skills:

B.Sc or M.Sc in Agriculture with specialisation in Agronomy/Plant Pathology

Experience : 2-5 years as trainer in farmer centre or 4-6 years of experience team handling and resolving farmer queries in farmer call centre.

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