Roles and Responsibility
Summary: Support the Procurement Operations Processes by delivering quality services to Business Users and Vendors
Operations:
Ensure that team exceeds TAT & accuracy on the assigned volumes with proper production planning.
To be able to solve the process issues within the Procurement Operations and efficient Problem Solving
Responsible for performing complex content management activities and clarifying operational issues;
Guide business and procurement operations end2end with system and process handling;
Create and maintain system parameters to ensure visibility of content based on system search functionalities;
Create and maintain complex catalog and contract content to enable self-service procurement;
Facilitate information gathering process with category sourcing, category management and respective supplier;
Create & release purchase orders
Process order confirmations of suppliers according to process documentation;
Communication and alignment with Requisitioners in case of deviations within order confirmations with a medium level of complexity;
Communication and collaboration with Sourcing, Content Management and other stakeholders;
Act as a first point of contact for all requisitioning, purchasing and payment inquiries of high importance;
Guide business and procurement operations end2end with system and process handling;
Provide complex system support & trainings to users and procurement professionals via phone, mail or online;
Administer & authorize users to operate in procurement system landscape;
Build and maintain a procurement knowledge portal;
To develop a strong control mechanism by conducting regular process reviews & take complete
ownership of the processes, identify gaps & help the team to fix it proactively
Be part of customer engagement through regular catchups & ensure team & self-respond to all queries within 24 hours.
To develop strong training plan for new joiners & ensure to provide/facilitate buddy trainings, cross trainings, process updates & back up creating plan.
Sharing process improvement ideas through PRISM, other forums etc., & support team in completing the value-added projects.
To ensure all reporting activities such as Dashboards are done on time & reviewed.
Adhering to Compliance Requirement of the Process
Reporting:
Providing data for all reporting requirements (e.g.: Metrics, dashboards, customer visits etc.)
Adhoc reporting required by Team leader/Customer
Review of reports prepared by MIS/SPA/PA
Knowledge and Skill –
End to End knowledge of Source to Pay Cyle.
Prior experience in Procurement Operations
Knowledge of Excel and ERP (SAP), ARIBA
Effective verbal, written communication and interpersonal skills
Problem-solving skills
Minimum Qualification –
Graduate/Post Graduate in Accounting with specialization in finance or any other accounting degree
Experience –
3-5 years of experience in Procurement Operations Process, Reporting, Accounting etc.